Reflections of a Services Leader: Nailing the Handoff (Between Sales and Services)

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Indicators that your business needs a Services CPQ Software

I was surfing the internet and came across a great article by Angela Scott-Briggs in TechBullion, Indicators That Your Business Needs a CPQ Software, and…

Reflections of a Services Leader: A Cure for the the Escalation Blues

I feel badly for my kids…I really do. Like every parent everywhere, I repeat the same phrases and advice over and over… and over again. …

Behind SaaS doors – Our Forgotten Finance Friends

Behind SaaS doors Revenue Accountant: “This data is a mess, why didn’t Rev Ops review this?!”Rev Ops: “Lets create 50 booking rules so the data…

WorkRails achieves SOC 2 Type II Compliance for 4th Year in a row

June 27, 2022 – WorkRails, today announced it has successfully completed its 2022 Service Organization Control 2 (SOC 2) Type II audit. This certification validates…

Reflections of a Services Leader: Beyond Net Promoter – Capturing the Voice of the Customer

This particular blog is almost certainly going to get me into trouble. That’s because, as I like to do sometimes, I am taking on a…

Reflections of a Services Leader: Nailing the Handoff (Between Sales and Services)

One Key to Driving Project Alignment in a Modern SaaS Company The relationship between the Sales and Services teams is probably the most critical connection…

Sales: The Front Door to Services

Guest Blog by Amber Milks. Amber has worked at SaaS companies for over 10 years in Professional Services, including DocuSign, Okta, and Veeva. She now…

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